Operations Policies and Procedures
Keep your operations running smoothly, and brush up on Operations Policies and Procedures. Browse upcoming courses and on-demand videos and register for your Operations Policies and Procedures event today.
Upcoming Courses
Deposit Operations Fraud: Mitigating Risk Through Back-Office Controls
The deposit operations department is an area within each financial institution that may be misunderstood by many as having significant value for […]
Checks and Check Fraud – Reg CC Updates, Fraudulent Check Disputes, Avoiding Losses and Improving Recovery Efforts
Increased check fraud continues to be an issue with financial institutions regardless of their size and financial institutions continue to struggle with […]
Compliance Training for the Frontline: What You Need to Know
Did you know that one “simple” transaction-a deposit of some cash and a few checks into a checking account-can be governed by […]
Implementing a Lockbox Program and Assessing Your Risks
Lockbox Service is a service offered by financial institutions to ease the Electronic Bill Payment and used as a way to speed-up […]
Check Rules and Regulations – What Every Banker Needs to Know (2-Part Series)
The most confusing thing about check processing is that there are so many areas of governance. Uniform Commercial Code (UCC) sections 3 […]
BSA Deep Dive: Understanding Beneficial Ownership and Enhanced Customer Due Diligence
Join this must-attend BSA webinar for an informative and in-depth look at the Beneficial Ownership rules and CDD. Learn how to identify […]
Call Center/Client Facing Fraud Management: Important Red Flags for Identifying Fraud
Call centers and departments responsible for receiving customer calls are feeling the increasingly numbers of fraud attempts and have even been the […]
All New! 2021 Accounting for Financial Institutions: 101, 201, 301
This Bankers Hub 3-part bank accounting webinar series continues to be a popular, informative and unique addition to the knowledge available to […]
Recent Playback Courses
Treasury Cash Management: Ensuring Profitability while Effectively Managing Your Risks
Treasury Services are important for the business customer to manage their cashflows both in accounts payable and receivables on a daily basis. […]
Branch Opening/Closing Procedures – Best Practices, Tools, Physical Concerns, and Case Studies
The process of opening (and closing) a financial institution building can be the most vulnerable part of the workday for branch employees. […]
Garnishments, Levies and Subpoenas Training for Your Front Line and Back Office
Federal law requires banks to periodically reassess their garnishment procedures. Financial institutions have a responsibility to determine where funds originated and if those funds are […]
Updated FinCEN Guidance – Customer Due Diligence and How to Incorporate into your BSA Program
FinCEN issued additional guidance regarding the responsibility of financial institutions relating to customer due diligence (CDD). What do these changes mean for […]
Basics of Debit Card Disputes – Consumer Notification to Closing Investigation
Debit Card disputes become an integral part of a financial institutions requirements to comply with Regulation E. What questions do you ask […]
Debt Collection and the FDCPA Final Rule: What Creditors Need to Know
The CFPB finalized its long-awaited debt collection rule. The rule is the most significant development affecting debt collection since the FDCPA was […]
Regulation E Requirements for Person-to-Person (P2P) Payments
Based on the increase of Person to Person payments, financial institutions are experiencing a spike in debit card disputes. What are Regulation […]
Applying BSA Laws and Demystifying Guidance to High Risk Businesses – Marijuana-Related Businesses, Fentanyl, Synthetic Opioids and CBD
Cannabis is arguably the fastest growing industry in the world. In the U.S., 33 states and the District of Columbia currently have […]
