Operations Policies and Procedures
Keep your operations running smoothly, and brush up on Operations Policies and Procedures. Browse upcoming courses and on-demand videos and register for your Operations Policies and Procedures event today.
Upcoming Courses
Deposit Operations Fraud: Mitigating Risk Through Back-Office Controls
The deposit operations department is an area within each financial institution that may be misunderstood by many as having significant value for […]
Regulation E Requirements for Person-to-Person (P2P) Payments
Based on the increase of Person to Person payments, financial institutions are experiencing a spike in debit card disputes. What are Regulation […]
IRA Legal Issues for Banks and CUs, and How to Avoid Them
Although financial organization personnel do not give tax advice to clients, IRA administrators still may find themselves fielding legal questions. Generally there […]
Check and Deposit Fraud Training for the Frontline
Check fraud losses are estimated to be in excess of $18 billion each year. With more and more counterfeit checks and increased […]
Garnishments, Levies and Subpoenas Training for Your Front Line and Back Office
Federal law requires banks to periodically reassess their garnishment procedures. Financial institutions have a responsibility to determine where funds originated and if those funds are […]
All New! 2020/2021 Accounting for Financial Institutions: 101, 201, 301
This Bankers Hub 3-part bank accounting webinar series continues to be a popular, informative and unique addition to the knowledge available to […]
All New! 2020/2021 Accounting for Financial Institutions: 101, 201, 301
This Bankers Hub 3-part bank accounting webinar series continues to be a popular, informative and unique addition to the knowledge available to […]
Call Center/Client Facing Fraud Management: Important Red Flags for Identifying Fraud
Call centers and departments responsible for receiving customer calls are feeling the increasingly numbers of fraud attempts and have even been the […]
Recent Playback Courses
Branch Opening/Closing Procedures – Best Practices, Tools, Physical Concerns, and Case Studies
The process of opening (and closing) a financial institution building can be the most vulnerable part of the workday for branch employees. […]
BSA Bank Secrecy Act Training for New Staff
Compliance with the Bank Secrecy Act continues to be scrutinized. New BSA Officers and staff may not feel as comfortable with BSA […]
Treasury Cash Management: Ensuring Profitability while Effectively Managing Your Risks
Treasury Services are important for the business customer to manage their cashflows both in accounts payable and receivables on a daily basis. […]
Identification of Elder Financial Exploitation to Your Payments Program
This compliance training will take attendees through the different types of payment channels that are susceptible to elder financial exploitation and discuss […]
Debit Card Disputes – Consumer Notification to Closing Investigation
Debit Card disputes become an integral part of a financial institutions requirements to comply with Regulation E. What questions do you ask […]
Checks and Check Fraud – Reg CC Updates, Fraudulent Check Disputes, Avoiding Losses and Improving Recovery Efforts
Increased check fraud continues to be an issue with financial institutions regardless of their size and financial institutions continue to struggle with […]
Wire Transfer Fraud – Detecting, Preventing and Recovery
This payments fraud webinar will take attendees through different scenarios for detecting wire transfer fraud from the time a wire transfer request […]
Understanding HSA (Health Savings Accounts) and Medicare
Many of today’s retired—or soon-to-be retired—individuals are approaching age 65 and their first interaction with Medicare. When someone enrolls in Medicare, this […]
