Operations Policies and Procedures
Keep your operations running smoothly, and brush up on Operations Policies and Procedures. Browse upcoming courses and on-demand videos and register for your Operations Policies and Procedures event today.
Upcoming Courses
Reg E vs. ACH: Friends or Foes?
Some EFTs may be considered “Errors” under Regulation E, while certain ACH Entries may be handled with a Written Statement. Attend this […]
Applying BSA Laws and Demystifying Guidance to High Risk Businesses – Marijuana-Related Businesses, Fentanyl, Synthetic Opioids and CBD
Cannabis is arguably the fastest growing industry in the world. In the U.S., 33 states and the District of Columbia currently have […]
Identification of Elder Financial Exploitation to Your Payments Program
This compliance training will take attendees through the different types of payment channels that are susceptible to elder financial exploitation and discuss […]
Call Center/Client Facing Fraud Management: Important Red Flags for Identifying Fraud
Call centers and departments responsible for receiving customer calls are feeling the increasingly numbers of fraud attempts and have even been the […]
Compliance Training for the Frontline: What You Need to Know
Did you know that one “simple” transaction-a deposit of some cash and a few checks into a checking account-can be governed by […]
Implementing a Lockbox Program and Assessing Your Risks
Lockbox Service is a service offered by financial institutions to ease the Electronic Bill Payment and used as a way to speed-up […]
All New! Handling Law Enforcement Requests, Subpoenas, Levies and Garnishments
Financial institutions play a significant role in the financial space as they hold the assets of a customer. Based on this fact, […]
Regulation E Requirements for Person-to-Person (P2P) Payments
This payments webinar will take attendees through compliance requirements for P2P disputes and provide financial institutions with best business practices for complying […]
Recent Playback Courses
Debt Collection and the FDCPA Final Rule: What Creditors Need to Know
The CFPB finalized its long-awaited debt collection rule. The rule is the most significant development affecting debt collection since the FDCPA was […]
Updated FinCEN Guidance – Customer Due Diligence and How to Incorporate into your BSA Program
FinCEN issued additional guidance regarding the responsibility of financial institutions relating to customer due diligence (CDD). What do these changes mean for […]
Checks and Check Fraud – Reg CC Updates, Fraudulent Check Disputes, Avoiding Losses and Improving Recovery Efforts
Increased check fraud continues to be an issue with financial institutions regardless of their size and financial institutions continue to struggle with […]
Treasury Cash Management: Ensuring Profitability while Effectively Managing Your Risks
Treasury Services are important for the business customer to manage their cashflows both in accounts payable and receivables on a daily basis. […]
Deposit Operations Fraud: Mitigating Risk Through Back-Office Controls
The deposit operations department is an area within each financial institution that may be misunderstood by many as having significant value for […]
Regulation E Requirements for Person-to-Person (P2P) Payments
Based on the increase of Person to Person payments, financial institutions are experiencing a spike in debit card disputes. What are Regulation […]
Treasury Underwriting for ACH and Remote Deposit Capture: Differentiating between Credit vs Deposit Underwriting
This payments webinar will provide attendees with best business practices for credit/lending officers to use for approving or declining new ACH and […]
Treasury Services Training – Setting Limits and Approving Over-Limits for ACH and RDC Clients
Many financial institutions struggle with how to set strong exposure limits for their ACH and RDC clients. What is the right exposure […]
