Operations Policies and Procedures
Keep your operations running smoothly, and brush up on Operations Policies and Procedures. Browse upcoming courses and on-demand videos and register for your Operations Policies and Procedures event today.
Upcoming Courses
Garnishments, Levies and Subpoenas Training for Your Front Line and Back Office
Federal law requires banks to periodically reassess their garnishment procedures. Financial institutions have a responsibility to determine where funds originated and if those funds are […]
Regulation E Requirements for Person-to-Person (P2P) Payments
This payments webinar addresses compliance requirements for P2P disputes and provide financial institutions with best business practices for complying with Regulation E […]
Call Center/Client Facing Fraud Management: Important Red Flags for Identifying Fraud
This compliance webinar presents best business practices for identifying red flags for personnel taking calls to quickly identify a possible fraudster, handling […]
Debt Collection and FDCPA Final Rule: What ALL Creditors Must Know
The CFPB finalized its long-awaited debt collection rule, with implementation taking effect November 30. This critical compliance webinar will review the rules […]
ACH Authorization Modernization for Corporate Customers – A Guide for Upcoming Changes
September 17, 2021, NACHA’s rule approving the modernization of the Rules specific to a new term called Standing Authorization became effective. Use […]
Treasury Services Training – Setting Limits and Approving Over-Limits for ACH and RDC Clients
Many financial institutions struggle with effectively setting exposure limits for ACH and RDC clients. This session covers exposure as defined by NACHA […]
Recent Playback Courses
Checks and Check Fraud – Reg CC Updates, Fraudulent Check Disputes, Avoiding Losses and Improving Recovery Efforts
Increased check fraud continues to be an issue with financial institutions regardless of size. Banks and CUs alike continue to struggle with […]
Deposit Operations Fraud: Mitigating Risk Through Back-Office Controls
Deposit Operations is an area within each financial institution that may be misunderstood by many as having significant value for identifying fraud. […]
Regulation CC Training for the Front-Line
On July 1, 2020, a few amendments to Regulation CC will become effective that will have a major impact on how check […]
Risk Management in Wire Transfer – Efficiency Improvements and Mitigation
As the financial services industry is focusing on modernizing the way payments are moving, institutions should be paying attention to inefficiencies, streamlined […]
Modernizing Your Payments Programs – Wire, ACH and Debit Card
As the financial services industry is focusing on modernizing the way payments are moving, institutions should be paying attention to inefficiencies, streamlined […]
Identification of Elder Financial Exploitation to Your Payments Program
This compliance training will take attendees through the different types of payment channels that are susceptible to elder financial exploitation and discuss […]
Treasury Services Training – Setting Limits and Approving Over-Limits for ACH and RDC Clients
How should banks and credit unions set strong exposure limits for their ACH and RDC clients? What is the right exposure limit […]
ACH Dispute Handling for BOTH Operations and Customer Contact Staff
Effectively handling ACH disputes are an integral part of a financial institutions requirements to comply with Regulation E while not writing off […]
