Operations Policies and Procedures
Keep your operations running smoothly, and brush up on Operations Policies and Procedures. Browse upcoming courses and on-demand videos and register for your Operations Policies and Procedures event today.
Upcoming Courses
Checks and Check Fraud – Reg CC Updates, Fraudulent Check Disputes, Avoiding Losses and Improving Recovery Efforts
Increased check fraud continues to be an issue with financial institutions regardless of their size and financial institutions continue to struggle with […]
New To Payments: ACH, Wires, RDC, Mobile, Person-to-Person, Zelle and Other Products and Services
This general payments webinar training will focus on training for new staff that work with or in areas such as ACH, Wire […]
Treasury Cash Management: A Powerful Tool to Increase Deposits and Fee Income
During this banking webinar, you will gain a more in-depth knowledge of Cash Management (aka Treasury Management) products and services. You will […]
Identification of Elder Financial Exploitation to Your Payments Program
This compliance training will take attendees through the different types of payment channels that are susceptible to elder financial exploitation and discuss […]
Regulation CC Updates: 2020 Changes, Navigating Funds Availability, and More
In 1987 Regulation CC enacted the Expedited Funds Availability Act, providing quicker access to funds from deposited checks. We saw significant changes […]
Debit Card Disputes – Consumer Notification to Closing Investigation
Debit Card disputes become an integral part of a financial institutions requirements to comply with Regulation E. What questions do you ask […]
Call Center/Client Facing Fraud Management: Important Red Flags for Identifying Fraud
Call centers and departments responsible for receiving customer calls are feeling the increasingly numbers of fraud attempts and have even been the […]
15 Key Considerations for Tackling Branch Reopenings
In response to the lifting or relaxing of stay-at-home orders and related lockdowns, many banks and credit unions are grappling with when […]
Recent Playback Courses
Performance Management: Approaches are Changing!
Performance management is the process of creating and maintaining an environment of accountability to enable employees to perform to the best of […]
2020 Accounting for Financial Institutions: 101, 201, 301 ALL 3 CLASSES
This is 3-part Accounting Webinar Bootcamp designed to give anyone involved in management of a financial services institution (bank or credit union) […]
2020 Accounting for Financial Institutions: 101, 201, 301 ALL 3 CLASSES
This is 3-part Accounting Webinar Bootcamp designed to give anyone involved in management of a financial services institution (bank or credit union) […]
2020 Accounting for Financial Institutions: 101, 201, 301 ALL 3 CLASSES
This is 3-part Accounting Webinar Bootcamp designed to give anyone involved in management of a financial services institution (bank or credit union) […]
Wire Transfer Fraud – Detecting, Preventing and Recovery
This payments fraud webinar will take attendees through different scenarios for detecting wire transfer fraud from the time a wire transfer request […]
Garnishments, Levies and Subpoenas Training for Your Front Line and Back Office
Federal law requires banks to periodically reassess their garnishment procedures. Financial institutions have a responsibility to determine where funds originated and if those funds are […]
Incident Readiness – Are you Prepared for Prompt Response?
Cyber intrusions, sabotage, corporate espionage, fraud, and theft of data and intellectual property—these unfortunate realities in today’s dynamic threat landscape necessitate that […]
Reg CC and the New RDC Indemnity How Do I Handle Duplicates Now
Processing checks as images presents challenges and opportunities for financial institutions. Each day more and more financial institutions are offering their consumer’s […]
