Operations Policies and Procedures
Keep your operations running smoothly, and brush up on Operations Policies and Procedures. Browse upcoming courses and on-demand videos and register for your Operations Policies and Procedures event today.
Upcoming Courses
Accounting for Financial Institutions: 101, 201, 301
This 3-part bank accounting webinar series continues to be a popular, informative and unique addition to the knowledge available to bank accountants, […]
Aligning Debit Card Programs with External Fraud Threats
Debit card fraud losses have had a significant impact on the bottom line for many financial institutions due to social engineering attacks […]
Accounting for Financial Institutions: 101, 201, 301
This 3-part bank accounting webinar series continues to be a popular, informative and unique addition to the knowledge available to bank accountants, […]
Accounting for Financial Institutions: 101, 201, 301
This 3-part bank accounting webinar series continues to be a popular, informative and unique addition to the knowledge available to bank accountants, […]
Trends in Call Center Fraud and Leading Practices for Identification and Response
Call centers are targets for fraudsters looking to gain access to financial information and other sensitive information. Fraudsters typically navigate through a […]
Applying BSA Laws and Demystifying Guidance to High Risk Businesses – Marijuana-Related Businesses, Fentanyl, Synthetic Opioids and CBD
Cannabis is arguably the fastest growing industry in the world. In the U.S., 33 states and the District of Columbia currently have […]
Reg E vs. ACH: Friends or Foes
Sure, they’re both electronic transactions, but did you know there are differences in the handling of ACH Entries as opposed to other […]
BSA Negative News Searches: Search Tools and Best Practice Tips
Know Your Customer (KYC) is a critical part of a strong BSA/AML compliance program. The purpose of KYC is to identify customers, […]
Recent Playback Courses
Treasury Underwriting for ACH and Remote Deposit Capture: Differentiating between Credit vs Deposit Underwriting
This Treasury webinar will provide attendees with actionable best business practices for credit/lending officers to use when approving or declining new ACH […]
Deposit Operations Fraud Trends: Identification, Mitigation and Prevention
A financial institution’s deposit operations area performs many operational functions and identifies fraud that may often times be missed in other monitoring […]
Handling Garnishments Containing Federal Benefit Payments
Financial institutions are required to have processes in place to ensure federal benefit funds deposited during the look-back period are protected. The […]
Maximizing Head Teller Performance
A successful Head Teller is constantly seeking ways to improve their team and themselves which ultimately creates a positive accountholder experience and […]
Handling Reclamations and Death Notification Entries (DNEs) – Requirements and Best Business Practices
Processing ACH payments from the Federal Government can be a challenge based on the decision to post, return and those situations requiring […]
Overdraft Program Compliance 2022: Why Every Bank Must Be Prepared
CFPB Director Rohit Chopra hopes to eliminate overdraft fees for good. With heightened oversight of Overdraft programs, bank management, marketing and branch […]
Treasury Services Training – Setting Limits and Approving Over-Limits for ACH and RDC Clients
Many financial institutions struggle with effectively setting exposure limits for ACH and RDC clients. This session covers exposure as defined by NACHA […]
ACH Originator Training: Effectively Complying with Authorizations, Reversals, Returns and Notifications of Change Requirements
This training is designed for financial institution’s that provide ACH origination service to corporate/treasury clients to help them understand their obligations and […]
