Certification Overview: Deep customer relationships don't just happen, they are engineered by professionals who understand the sales process. Positive first impressions, building rapport, and communication styles are just the beginning.

Learning Objectives:

• Making positive first impressions
• Learning to adjust to different communication styles
• Having good discovery conversations
• Recommending the right products and services
• Handling objections

Courses Included:

1. Right Place, Perfect Position
2. Your Unique Customer
3. Adjusting Your Style
4. Being Professional
5. The First 10 Seconds
6. Gaining Insight
7. Focused Listening
8. Offering Solutions
9. Overcoming Objections
10. Closings and New Beginnings

Audience: Anyone with a responsibility to sell

This Certification takes approximately 5 hours to complete.