Posts tagged with "compliance training"

2019 Regulation E Error Resolution Training for Front-Line: Asking the Right Questions and Handling the Investigation

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RegulationsRegulation E is often the most confusing regulation for the front line to understand; however, it is a regulation that is critical for complying with consumer laws and regulation. This compliance training will go through each type of question that should be asked by the front line when taking error resolution requests and provide client facing staff with a best business practice document with the types of questions that are critical in gathering the right information to complete the investigation. 

This compliance training will also review practical mitigating tools to implement for providing a positive customer experience while obtaining the right information to successfully closeout a timely error resolution investigation.

Best Practice Document Included, with a list of questions to ask for ACH, Debit Card, ATM and Stop Payment Disputes.

Highlights

  • Overview of Regulation E;
  • Review of ACH, Debit Card, and ATM Disputes and Stop Payments;
  • Error resolution policy and procedures;
  • Notice of error requirements;
  • Questions to ask upon notification of an error;
  • Consumers obligation for timely notification.

Who Should Attend?

  • Retail Management
  • Deposit Operations
  • Regulation E Investigators
  • Enterprise Risk Officers
  • Risk Managers
  • Compliance Officers
  • Internal Audit Staff

Pricing

$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally.

Dates of Event

Tuesday, April 16, 2019

  • 2:00 – 3:00 pm (Eastern Time)
  • 1:00 – 2:00 pm (Central Time)
  • 12:00 – 1:00 pm (Mountain Time)
  • 11:00 – 12:00 pm (Pacific Time)

Credits

  • 1.2 AAP Credits
  • 1.0 CPE Credits

Your Speaker(s)

Terri Sands AAP CAMS
Founder, Secura Risk Management

About the Speaker

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri served as the Director of the Financial Investigative Unit for State Bank & Trust in Atlanta, Georgia where she was responsible for BSA/AML, physical security, fraud prevention, and payments risk management.

Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), Prior to her work at PIC, Terri served as the President of GACHA, a non-profit, regional payments association. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District. Terri has been an instructor for BankersHub for almost ten years.

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Service Line Leaders in Bank/CU Compliance Culture (The First Line of Defense)

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Frontline customer serviceIn this compliance training, you will be provided with definitions and explanations of what the three lines of defense are.

The training will focus on the first line of defense and the theoretical and practical steps or processes business line and service line leaders should take or implement to ensure the compliance culture of your financial institution appropriately meets the boards expectations for your compliance management system.

This compliance training is a critical component of every bank or credit union’s focus on regulatory requirements and risk exposure.

Pricing

$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally

Dates of Event

Monday, April 15, 2019

  • 2:00 – 3:00 pm (Eastern Time)
  • 1:00 – 2:00 pm (Central Time)
  • 12:00 – 1:00 pm (Mountain Time)
  • 11:00 – 12:00 pm (Pacific Time)

Credits

  • 1.2 AAP Credits
  • 1.0 CPE Credits

Your Speaker

John Moniak CRCM
Sr Manager
Wipfli CPAs and Consultants

About the Speaker

With over 20 years of experience, John Moniak’s extensive financial institution background gives him firsthand knowledge of day-to-day operations and insight into what examiners expect from a well-managed, risk-based compliance program.

For the past ten years, his focus has been on assisting clients with developing, implementing, and maintaining comprehensive risk-based compliance management programs.  In addition to assisting clients navigate the ever-changing and complex regulatory compliance minefield, John has worked with examiners and clients to resolve issues discovered during the examination process.

John’s diverse financial institution experience and his dedication to keeping informed of industry developments give him the ability to analyze and answer the most complex compliance questions and be proactive in communicating potential changes to or the impact on compliance programs.

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Effectively Setting ACH and RDC Exposure Limits

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Consumer and business customers have come to expect options that are easier and faster. Financial institutions are stepping up innovation and services offering to meet the increasing demands all while having to keep the financial institution safe and sound. One way this can be accomplished is by setting exposure limits across payments channels. No longer can a financial institution just keep an eye on ACH and RDC or Corporate Customer versus Consumers. Regulators are looking to see if financial institutions have a written and implemented a monitoring program across all payments systems.

This compliance webinar will address the importance of setting exposure limits for some of your most common products and services. We will review Mobile RDC, P2P transactions, Wire transfers in your cash management system and corporate and consumer bill pay.

Pricing

$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally

Dates of Event

Thursday, November 2, 2017

  • 2:00 – 3:00 pm (Eastern Time)
  • 1:00 – 2:00 pm (Central Time)
  • 12:00 – 1:00 pm (Mountain Time)
  • 11:00 – 12:00 pm (Pacific Time)

Credits

  • 1.2 AAP Credits
  • 1.0 CPE Credits

Your Speaker(s)

Allen Young
Exec Vice President – Education, PaymentsFirst

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