With over 35 years experience in financial services, Michael Beird provides leading edge consulting and education to industry practitioners through both live and virtual platforms.

Michael has also served as Director of Banking Services for J.D. Power and Associates. He oversaw content for all syndicated and proprietary customer experience research in the banking industry including Retail Banking, Bank Customer Acquisition, Small Business and Credit Card.

He served as Managing Director for the Bank Administration Institute (BAI), where he was responsible for managing product development and retail banking events, including BAI Retail Delivery Conference and Expo.

Michael was a management consultant for 14 years for banks on 4 continents and began his career in Retail Bank Management at Bank of America and Operations Re-Engineering at Shawmut Bank Boston.

He has an MBA in Accounting and Finance from Cornell University and a BA in Social Psychology from University of California Irvine.