Bias is personal, cultural, and institutional. Bias (conscious or unconscious) is a people issue - meaning it is decent people who don’t see how their mental images, quick assumptions, and resulting decisions affect the opportunities and experiences of co-workers.

Most often, it is invisible to those who have it. The reality is that we all have biases, and our unconscious is very powerful.

Unconscious bias can affect hiring, assignments, promotions, evaluations, dismissals, customer service, sales, revenue, profits, and in health care - patient care and safety. This Course focuses on the implicit attitudes or stereotypes that shape how we engage others and make decisions in the workplace and will provide an understanding of how bias is formed in our unconscious.