Effectively handling debit card disputes are an integral part of a financial institutions requirements to comply with Regulation E while not writing off unnecessary debit card losses. 

• What questions do you ask a consumer based on the circumstance? 
• What is appropriate to ask and not to ask? 
• When do you start your investigation, close the investigation and what are your responsibilities regarding timing of notification? 

In addition to the traditional Regulation E claims of the past, this webinar will also cover evolving Regulation E claims specific to digital wallet disputes (e.g. Venmo, CashApp, PayPal, etc.) and handling debit card disputes resulting from free trials that turn into an unauthorized charge.

This Course  will take you through the issues financial institutions face with a consumer debit card dispute and how to effectively take care of your consumer based on Regulation E requirements while also protecting the financial institution against consumer abuse of the Regulation E process.  

Topics include:

• Handling Regulation E claims for all types of claims including digital wallet and free trials.
• Sample documentation reflecting questions to ask when taking different types of Regulation E claims.
• Fraud mitigation tools that provide financial institutions an additional layer of protection.  

Who Should Attend?

• Branch Management
• Client facing teams
• Deposit Operations
• Fraud Management
• BSA/AML Officers and Support Staff
• Customer Service Representatives/Tellers
• Call Centers
• Treasury Management
• Risk Management
• Compliance 
• Internal Audit
• Executive Management