Learn communication techniques and practical applications for effectively giving and receiving instruction.

Ineffective communication in the workplace can result in costly problems for an organization. The ability to give and receive clear instructions is critical to the success of individuals, teams, and organizations. This presentation will provide an overview of different learning styles and methods of communicating and discuss how an individual's learning style can impact their ability to listen and comprehend. You will learn basic communication techniques and practical applications for effectively giving and receiving instruction and how communicators and listeners can support each other in the communication process.

Agenda

Context

• Importance of Effective Communication in the Workplace
• Cost of Ineffective Communication
• Research
• Career and Organization Success

Communicating and Learning

• Understanding and Appreciating Learning Styles
• Visual or Auditory
• ReadingFocused
• Kinesthetic

Methods of Communicating

• Verbal or Non-Verbal
• Visual
• Written

Giving Instruction

• Effective Speaking
• Clarity, Tone, and Delivery
• Manage Expectations
• Accomplishing Your Intended Goal
• Overview, Purpose, and Context
• Materials
• Ask: Questions, Comments, and Feedback

Receiving Instruction

• Effective Listening
• Attentive, Focused, and Finished
• Manage Expectations
• Mining the Message: Contributing and Expanding Instruction
• Understanding and Mental Picture
• Playback Instructions
• Share: Questions, Comments, and Feedback