She said, “The bank should have done more.” Here's what a $30,000 scam reveals about pressure, psychology, and the limits of frontline training. This story was shared in conversation with Lorie St....

Branch managers today are expected to balance operations, compliance, team leadership, and customer experience — all while navigating constant change....

Financial institutions play a critical role in protecting older adults from financial exploitation. As elder fraud continues to rise, frontline...

Experience Is the New Differentiator  Customer and member experience has become one of the most important drivers of growth, loyalty,...

These insights come from our recent webinar, Consumer Protection Starts at the Front Line, where fraud prevention expert Lorie St. Lawrence breaks...

National Consumer Protection Week highlights the importance of educating consumers—but for financial institutions, protecting customers isn’t a one-time effort. It’s a daily responsibility that...

Fraud often surfaces at the frontline, during everyday interactions. In those moments, your employees are expected to: Identify risk with limited...

Romance scams don’t just break hearts — they “break the bank.”   In the digital age, love can blossom online. But so can deception. Romance scams are a growing...

Fraud prevention rarely fails because employees cannot recognize red flags. In most financial institutions today, frontline staff are trained to identify suspicious...

Every year, financial institutions participate in consumer awareness campaigns designed to help people recognize scams and protect their finances. Events like National Consumer Protection...