Retail and Business Banking
Develop strategies and best practices for serving all of your customers, for both Retail and Business Banking. Browse upcoming courses and on-demand videos and register for your Retail and Business Banking event today.
Upcoming Courses
Understanding HSA (Health Savings Accounts) and Medicare
Many of today’s retired—or soon-to-be retired—individuals are approaching age 65 and their first interaction with Medicare. When someone enrolls in Medicare, this […]
Elder Financial Exploitation Program Documentation: Complying with BSA Requirements
In March 2016, the Consumer Financial Protection Bureau published an Advisory for Financial Institutions on Recommendations for financial institutions on preventing and […]
UDAAP: Consumer Complaint Monitoring and Avoiding Harm
The CFPB examination manual’s UDAAP (unfair, deceptive, or abusive acts or practices) section addresses the importance of the consumer complaint process. UDAAP […]
Regulatory Challenges in Fintech Partnerships, Brokered Deposits, Risk Management, and Other Hurdles
Bank-fintech partnerships can create significant opportunities for banks and fintechs alike. For banks, fintech partners can provide valuable technology and innovation that […]
Electronic Business Banking Agreements – Payments and Regulatory Considerations for Documentation
This compliance training webinar reviews recent legal developments and court cases to identify problem areas in payments agreements, including automated clearing house […]
Growing Deposits in a Competitive Banking Environment
Deposits are increasingly important, but many banks are experiencing flat or negative deposit growth. Financial institutions need to understand exactly what specific […]
Construction Lending Fundamentals for 2019
What every commercial lender should know about construction lending so new loan opportunities are not missed. This commercial loan webinar will provide […]
Traditional and Online Account Opening: Differences, Similarities and Managing Your Risks
The account opening process for consumer and commercial clients creates risk exposure to any financial institution and can carry increased risks. This […]
Recent Playback Courses
Deposit Operations Fraud Identification and Prevention: Implementing Fraud Management in the Back Office
The deposit operations department is an area within each financial institution that may be misunderstood by many as having significant value for […]
The 5 Cs of Credit for Borrower Evaluation
How the 5 C’s (capacity, conditions, capital, collateral, and character) are used to evaluate borrowers The five Cs of commercial credit—character, capacity, […]
Initiating Crucial Conversations That Generate Customer Loyalty
This front-line customer training is built around these “strategic conversations” between bankers and specifically their business customers with focus on 3 ways […]
Quarterly Regulatory Compliance Update – Financial Services
Are you liable for a notary employee’’s mistakes? The answer is usually yes. Banks can take a number of steps to lessen […]
2020/2021 NACHA Rules Updates: FedNOW, Faster Payments Same Day ACH and Fraud Detection Standards for WEB Debits
This payments webinar will take attendees through the NACHA Operating Rules that went into effect in 2019 and those set to go […]
Reg CC and the New RDC Indemnity How Do I Handle Duplicates Now
Processing checks as images presents challenges and opportunities for financial institutions. Each day more and more financial institutions are offering their consumer’s […]
CRA – Community Reinvestment Act Requirements, Modernization Efforts, and Prospective Changes
Federal regulators have voiced support to improve regulatory implementation and enforcement of the Community Reinvestment Act (12 U.S.C. §§2901-2908) (CRA). Enacted in […]
Cannabis Banking 2020: 301 ONLY – Operational Factors for Developing the Framework for Cannabis Banking
This first of 3 sessions in the symposium will cover: Introduction to Cannabis business and regulations Cannabis plant overview: The Basics, Differences […]
