Retail and Business Banking Courses
Develop strategies and best practices for serving all of your customers, for both Retail and Business Banking. Browse upcoming courses and on-demand videos and register for your Retail and Business Banking event today.
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Bank Board Secretary – Role, Responsibilities, and Requirements
Bank Board Secretary – Role, Responsibilities, and Requirements
Board Secretary is more important than just that of company scrivener and custodian of records. It represents an increasingly critical role in […]
1 event,
Trends in Call Center Fraud and Leading Practices for Identification and Response
Trends in Call Center Fraud and Leading Practices for Identification and Response
Call centers are targets for fraudsters looking to gain access to financial information and other sensitive information. Fraudsters typically navigate through a […]
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Deposit Operations Fraud Trends: Identification, Mitigation and Prevention
Deposit Operations Fraud Trends: Identification, Mitigation and Prevention
A financial institution’s deposit operations area performs many operational functions and identifies fraud that may often times be missed in other monitoring […]
External Transfer Fraud Identification and Prevention
External Transfer Fraud Identification and Prevention
External transfer is a service offered by financial institutions to move funds between an account holder at their financial institution to an […]
Most Critical CRA Decision You Make – 3 Steps to Defining Your Ideal Assessment Area(s)
Most Critical CRA Decision You Make – 3 Steps to Defining Your Ideal Assessment Area(s)
How a bank defines its Assessment Area(s) is the most important decision it’ll make because it not only affects the bank’s lending […]
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Why EBITDA Doesn’t Spell Cash Flow
Why EBITDA Doesn’t Spell Cash Flow
EBITDA (Earnings before Interest, Taxes, Depreciation, and Amortization) is a popular measure of cash flow, but it is not accurate, and bankers […]
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Construction Contractors: Evaluating, Underwriting and Lending to Them
Construction Contractors: Evaluating, Underwriting and Lending to Them
Lending to construction contractors is risky business, but this session will show you how to evaluate that risk, how to underwrite an […]
1 event,
BSA Officer Challenges, Decision Making and Handling Higher Risk Exceptions
BSA Officer Challenges, Decision Making and Handling Higher Risk Exceptions
This session is designed for BSA and Compliance support teams to learn best business practices for handling daily issues that arise that […]
1 event,
Lease Capitalization – Impacts Your Borrowers’ Leverage, Liquidity, Profitability and Repayment Ability
Lease Capitalization – Impacts Your Borrowers’ Leverage, Liquidity, Profitability and Repayment Ability
This bank webinar will explain why and when lease capitalization will be implemented and show how capitalizing both operating leases and financing […]
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Banking Non-Resident and Resident Aliens: Documentation and Ongoing Monitoring Best Practices
Banking Non-Resident and Resident Aliens: Documentation and Ongoing Monitoring Best Practices
Client facing teams often struggle with understanding the different identification and documentation requirements for resident and non-resident aliens. What is required by […]
2 events,
Debit Card Fraud Investigation Training: Consumer Reporting thru Investigation Closure
Debit Card Fraud Investigation Training: Consumer Reporting thru Investigation Closure
Debit card fraud losses continue to impact the bottom line of financial institutions. Debit card fraud ranges from friendly fraud to debit […]
Managing Your Consumer And Business Mobile Deposit Capture (RDC) Programs Effectively
Managing Your Consumer And Business Mobile Deposit Capture (RDC) Programs Effectively
Financial institutions often question how they can effectively implement RDC for both consumers and business clients. Should you offer mobile remote deposit […]
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Commercial Lending Basics (2-Part Series)
Commercial Lending Basics (2-Part Series)
To effectively analyze a potential or continuing lending opportunity, a lender or credit analyst must understand how a business operates, how financing […]
2 events,
Estimating Seasonal Borrowing Needs and Ability to Repay
Estimating Seasonal Borrowing Needs and Ability to Repay
Financial organizations extend credit to borrowers when the borrowers show the ability to repay the loans extended. Ideally, a request for a […]
Commercial Real Estate (CRE) Lending in Today’s Economy
Commercial Real Estate (CRE) Lending in Today’s Economy
The lending webinar will then cover the entire “loan process” by which a commercial real estate (CRE) loan is marketed, underwritten, approved, […]
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Debit Card Fraud Using Elders as Money Mules: Effectively Handling These Types of Disputes
Debit Card Fraud Using Elders as Money Mules: Effectively Handling These Types of Disputes
Financial institutions struggle with how to effectively handle debit card fraud when there is an elder adult involved who has been tricked […]
Details of Currency Transaction Reporting (CTR)
Details of Currency Transaction Reporting (CTR)
Financial institutions are required to electronically file a Currency Transaction Report (CTR) for each transaction in currency of more than $10,000 for […]
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Identifying and First Steps in Managing Problem Loans (2-Part Series)
Identifying and First Steps in Managing Problem Loans (2-Part Series)
History suggests that most of the losses incurred by banks are loans made in the last two years of a recovery. Prior […]
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Identification of Check Fraud on the Front-line: Alterations, Forgeries, Counterfeits and Remotely Deposited Checks
Identification of Check Fraud on the Front-line: Alterations, Forgeries, Counterfeits and Remotely Deposited Checks
Check fraud can take many forms and continues to cost the financial industry a significant amount of money each year. This webinar […]
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Digital Banking Fraud and Mitigation Strategies
Digital Banking Fraud and Mitigation Strategies
Mobile banking has a significant impact on how consumers and businesses move money and perform other banking functions. This webinar focuses on […]
Non-Resident Alien (NRA) Compliance for Account Management
Non-Resident Alien (NRA) Compliance for Account Management
Opening and managing accounts for nonresident aliens (NRAs) can be overwhelming tasks. What kind of identification can I request? What if the […]
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Accountholder Death Requirements – Documentation, POD/POA, Checklist and More
Accountholder Death Requirements – Documentation, POD/POA, Checklist and More
Working with relatives of an accountholder who has recently passed can be difficult and emotionally trying. The situation becomes more stressful when […]
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Flood Insurance – Compliance Case Studies plus Regulatory Challenges (2-Part Series)
Flood Insurance – Compliance Case Studies plus Regulatory Challenges (2-Part Series)
This 2-part compliance webinar series addresses flood insurance regulation and compliance requirements designed for both new and experienced personnel. We’ll dive into […]
Merchant and Mobile Remote Deposit Capture (RDC) for New Employees and Refresher for Existing Employees
Merchant and Mobile Remote Deposit Capture (RDC) for New Employees and Refresher for Existing Employees
This webinar covers the basics of RDC and is great for new employees or as a refresher for existing employees. Areas covered […]
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Upcoming Courses
Construction Contractors: Evaluating, Underwriting and Lending to Them
Lending to construction contractors is risky business, but this session will show you how to evaluate that risk, how to underwrite an […]
BSA Officer Challenges, Decision Making and Handling Higher Risk Exceptions
This session is designed for BSA and Compliance support teams to learn best business practices for handling daily issues that arise that […]
Lease Capitalization – Impacts Your Borrowers’ Leverage, Liquidity, Profitability and Repayment Ability
This bank webinar will explain why and when lease capitalization will be implemented and show how capitalizing both operating leases and financing […]
Banking Non-Resident and Resident Aliens: Documentation and Ongoing Monitoring Best Practices
Client facing teams often struggle with understanding the different identification and documentation requirements for resident and non-resident aliens. What is required by […]
Debit Card Fraud Investigation Training: Consumer Reporting thru Investigation Closure
Debit card fraud losses continue to impact the bottom line of financial institutions. Debit card fraud ranges from friendly fraud to debit […]
Managing Your Consumer And Business Mobile Deposit Capture (RDC) Programs Effectively
Financial institutions often question how they can effectively implement RDC for both consumers and business clients. Should you offer mobile remote deposit […]
Commercial Lending Basics (2-Part Series)
To effectively analyze a potential or continuing lending opportunity, a lender or credit analyst must understand how a business operates, how financing […]
Estimating Seasonal Borrowing Needs and Ability to Repay
Financial organizations extend credit to borrowers when the borrowers show the ability to repay the loans extended. Ideally, a request for a […]
Recent Playback Courses
Cannabis Banking: Opportunities and Challenges
This compliance webinar explores the latest developments on banking Marijuana Related Businesses (MRBs), including the opportunities, risks, legal requirements, and challenges associated […]
BSA and OFAC Fundamentals for New Employees and Refresher for Existing Employees
This program designed to provide new employees in client facing or other key areas an overview of the requirements of a BSA/AML […]
Dormant Accounts and the Escheatment Process: Best Practices for Overcoming Challenges
Dormant accounts can take a backseat to more pressing compliance matters until you are required to report this inactivity and transfer any […]
Check Rules and Regulations: Understanding UCC 3, 4 and Reg CC (2-Part Series)
The most confusing thing about check processing is that there are so many areas of governance. Uniform Commercial Code (UCC) sections 3 […]
Treasury Services Training – Setting Limits and Approving Over-Limits for ACH and RDC Clients
Many financial institutions struggle with effectively setting exposure limits for ACH and RDC clients. This session covers exposure as defined by NACHA […]
Trends in Call Center Fraud and Leading Practices for Identification and Response
Call centers are targets for fraudsters looking to gain access to financial information and other sensitive information. Fraudsters typically navigate through a […]
Why EBITDA Doesn’t Spell Cash Flow
EBITDA (Earnings before Interest, Taxes, Depreciation, and Amortization) is a popular measure of cash flow, but it is not accurate, and bankers […]
BSA Negative News Searches: Search Tools and Best Practice Tips
Know Your Customer (KYC) is a critical part of a strong BSA/AML compliance program. The purpose of KYC is to identify customers, […]
