Retail and Business Banking
Develop strategies and best practices for serving all of your customers, for both Retail and Business Banking. Browse upcoming courses and on-demand videos and register for your Retail and Business Banking event today.
Upcoming Courses
The 5 Cs of Credit – C the Big Picture
Bankers have relied on the 5 C’s of credit—capacity, conditions, collateral, capital, and character for many years, but what do these terms […]
Implementing a Lockbox Program and Assessing Your Risks
Lockbox Service is a service offered by financial institutions to ease the Electronic Bill Payment and used as a way to speed-up […]
New FFIEC Guidance on Currency Transaction Reporting (CTRs) and Different CTR Events
Currency transaction reporting seems like a very cut and dry reporting requirements. This CTR webinar will provide attendees with the correct filing […]
Differences between Money Service Businesses, Money Transmitters and Agents of Money Transmitters
This payments webinar will provide attendees with a clear understanding of the difference between MSBs, Money Transmitters and Agents of Money Transmitters. […]
Dormant Accounts and the Escheatment Process: Best Practices for Overcoming Challenges
Dormant accounts often take a backseat to more pressing compliance matters until that one time a year comes when you are required […]
Non-Resident Alien (NRA) Compliance for Account Management
Opening and managing accounts for nonresident aliens (NRAs) can be overwhelming tasks. What kind of identification can I request? What if the […]
All New! Handling Law Enforcement Requests, Subpoenas, Levies and Garnishments
Financial institutions play a significant role in the financial space as they hold the assets of a customer. Based on this fact, […]
Branch Opening/Closing Procedures – Best Practices, Tools, Physical Concerns, and Case Studies
The process of opening (and closing) a financial institution building can be the most vulnerable part of the workday for branch employees. […]
Recent Playback Courses
Compliance Training for the Frontline: What You Need to Know
Did you know that one “simple” transaction-a deposit of some cash and a few checks into a checking account-can be governed by […]
Mind the GAAP: What Recent Changes in US GAAP Accounting Mean for Borrowers and Lenders during the Pandemic
Business and the economy do change over time, and several new principles warrant review to understand how they will affect both borrowers […]
Ensuring Overdraft Program Compliance – Regulations and Best Practices
Overdraft protection programs remain a focus of intense scrutiny by regulators. With heightened oversight of these programs, bank management, marketing and branch […]
Call Center/Client Facing Fraud Management: Important Red Flags for Identifying Fraud
Call centers and departments responsible for receiving customer calls are feeling the increasingly numbers of fraud attempts and have even been the […]
Remote Deposit Capture – Tools and Techniques for Ongoing Compliance from WesPay (2-part Series)
Remote Deposit Capture (RDC) has been one of the fastest growing products offered in the payments arena. In this 2 part series, […]
Small Business Lending Fundamentals for Banks and Credit Unions (2-Part Series)
Many banks are focusing on small business lending to grow loan volume and core deposits. To compete with marketplace lenders, banks are […]
Credit Risk Discipline Tools – Implementing 14 Tools for Credit Risk Management
Some 14 credit discipline tools help management to implement, maintain, and ensure that credit risk and the credit culture stay on track. […]
Payments Training for New Employees
This payments webinar will focus on training for new staff that work with or in areas such as ACH, Wire Transfer, Merchant […]
