Retail and Business Banking
Develop strategies and best practices for serving all of your customers, for both Retail and Business Banking. Browse upcoming courses and on-demand videos and register for your Retail and Business Banking event today.
Upcoming Courses
Brain Science of Adaptability – 5 Steps for Success in a Stressful World
LEO teaches tools and strategies to empower executives, employees, sales staff, customers, and, frankly, ANYONE with practical tools to understand their brains […]
Understanding Unique Financial Instruments (101 ONLY) – Derivative Products and Their Usage
Derivative products and their usage have been widespread in banking circles. Unfortunately, the terminology has not been so crystal clear. As a […]
Regulatory Red Flags for BSA Policy and Risk Assessment Weaknesses
Over the past several years, there have been increased scrutiny by examiners on BSA/AML and an increased number of consent orders and […]
Unique Financial Instruments 201 ONLY: Interest Rate Swaps – A Primer
Stakeholders believe management is using all available tools to protect against losses caused by interest rate risk. Today the tools include derivatives […]
2020 Flood Insurance Basics and Compliance Requirements – Getting it Right!
The final flood rule went into effect last year yet the flood insurance requirements are still the least understood and most violated. […]
Remote Online Notarization: 2020 Compliance Update and Review
Due to the current crisis impacting everyone nationwide, many states have issued emergency orders authorizing notaries to perform remote notarizations. Currently, at […]
Construction Lending Fundamentals — Building Blocks for Sound Banking
Most bankers acknowledge that construction lending is riskier than other types of commercial lending because: Repayment ability depends on successful completion of […]
Understanding Unique Financial Instruments (301 ONLY) – LIBOR Story – What Bank Executives, Accountants and Auditors Need to Know
This financial webinar is informative and useful for all auditors and accountants who have clients or auditors that have contracts that use […]
Recent Playback Courses
Introduction to Building an Adaptable Brain to Reduce Stress
This FREE event introduces attendees to tools and strategies that empower executives, employees, sales staff, customers, and, frankly, ANYONE with practical tools […]
Establishing BSA Customer Risk Ratings and CDD Guidance: Best Business Practices for 2020
The new CDD Chapter of FFIEC outlines the expectation to risk rate customers. “The bank should have an understanding of the money […]
BSA and SARs Training for Client Facing Teams: CIP, CDD, EDD, OFAC and Best Practices for Identifying Suspicious Activity
BSA teams depend on the front line for gathering CIP, CDD, EDD, and performing OFAC verification. This webinar will teach front-line teams […]
Predicting Portfolio Credit Quality
Banks have traditionally relied on historical credit performance as a good predictor of future portfolio credit quality. Yet, history suggests prior credit […]
Developing Relationships – How to Make Business Development Calls
Gone are the days of manager training. These days, branch staff and lending officers often move into calling roles unprepared. They want […]
Current Issues in Commercial Real Estate Lending
The COVID-19 virus has dramatically and adversely impacted the U.S. and world economies. The events of the last three months will fundamentally […]
Mitigating Tomorrow’s Loan Problems Today
The devastating impact of the COVID-19 virus on the economy makes it appropriate to step back and objectively assess the potential for […]
Performance Management: Approaches are Changing!
Performance management is the process of creating and maintaining an environment of accountability to enable employees to perform to the best of […]
