Retail and Business Banking

Develop strategies and best practices for serving all of your customers, for both Retail and Business Banking. Browse upcoming courses and on-demand videos and register for your Retail and Business Banking event today.

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Courses for June 2020 › Retail and Business Banking

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Calendar of Events

Calendar of Events
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31
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Developing Relationships – How to Make Business Development Calls

3

Predicting Portfolio Credit Quality

4

BSA and SARs Training for Client Facing Teams: CIP, CDD, EDD, OFAC and Best Practices for Identifying Suspicious Activity

Establishing BSA Customer Risk Ratings and CDD Guidance: Best Business Practices for 2020

Introduction to Building an Adaptable Brain to Reduce Stress

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8

Brain Science of Adaptability – 5 Steps for Success in a Stressful World

9

Understanding Unique Financial Instruments (101 ONLY) – Derivative Products and Their Usage

Regulatory Red Flags for BSA Policy and Risk Assessment Weaknesses

10

Unique Financial Instruments 201 ONLY: Interest Rate Swaps – A Primer

2020 Flood Insurance Basics and Compliance Requirements – Getting it Right!

Remote Online Notarization: 2020 Compliance Update and Review

11

Construction Lending Fundamentals — Building Blocks for Sound Banking

Understanding Unique Financial Instruments (301 ONLY) – LIBOR Story – What Bank Executives, Accountants and Auditors Need to Know

Checks and Check Fraud – Reg CC Updates, Fraudulent Check Disputes, Avoiding Losses and Improving Recovery Efforts

12

First Steps in Identifying and Managing Problem Loans (2-Part Webinar)

Optimizing Web-based Communication Tools: Tips, Tricks and Techniques for Remote Times

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15

Trust and Asset Management Services – Fundamentals, Regulations and Responsibilities

Regulation DD From Beginning to End

16

Managing and Maintaining Your Credit Administration and Credit Policy

17

Debit Card and ACH Reg E Error Resolution: Questions, Scripts and Standards

Banking High Risk Businesses During Risky Times

18

New To Payments: ACH, Wires, RDC, Mobile, Person-to-Person, Zelle and Other Products and Services

19

Treasury Cash Management: A Powerful Tool to Increase Deposits and Fee Income

Non-Resident Alien (NRA) Compliance for Account Management

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Brain Science of Adaptability – 5 Steps for Success in a Stressful World

23

Customer Experience Journey: Keeping up with what Customers Expect

Problem Asset Management and Resolution

24

Identification of Elder Financial Exploitation to Your Payments Program

25
26

Debit Card Disputes – Consumer Notification to Closing Investigation

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29

Cost of Funds for Bank Industry: Comparative Analysis During and After the Pandemic

30

Payments Training for Your Board of Directors: Payments Risks, Trends and Strategies to Compete as the Industry Changes

Call Center/Client Facing Fraud Management: Important Red Flags for Identifying Fraud

1

15 Key Considerations for Tackling Branch Reopenings

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