Human Resources
Protect your institution and empower your employees. Learn best practices for Human Resources from the greatest in the financial world. Browse upcoming courses and on-demand videos and register for your Human Resources event today.
Upcoming Courses
Call Center/Client Facing Fraud Management: Important Red Flags for Identifying Fraud
Call centers and departments responsible for receiving customer calls are feeling the increasingly numbers of fraud attempts and have even been the […]
Banking High Risk Businesses During Risky Times
Under an enterprise risk management program, certain industries, geographies, or business activities may be identified as presenting higher than normal risk characteristics. […]
Applying BSA Laws and Demystifying Guidance to High Risk Businesses – Marijuana-Related Businesses, Fentanyl, Synthetic Opioids and CBD
Cannabis is arguably the fastest growing industry in the world. In the U.S., 33 states and the District of Columbia currently have […]
Proper Classification of Loans on Call Report Schedule RC-C, Part I – Loans and Leases
There is no doubt that the instructions for properly completing the Call Report are challenging. The most confusing of all the Schedules, […]
Regulation CC Updates and Changes to Availability of Funds and Check Collection
The Board of Governors of the Federal Reserve System (Federal Reserve) recently issued a series of amendments to Regulation CC (12 CFR […]
Establishing BSA Customer Risk Ratings and CDD Guidance: Best Business Practices for 2020
The new CDD Chapter of FFIEC outlines the expectation to risk rate customers. “The bank should have an understanding of the money […]
Performing Regulation E Investigations in the Back Office: Best Business Practices and Regulatory Expectations
Regulation E provides a basic framework that establishes the rights, liabilities, and responsibilities of participants in electronic fund transfer systems for consumers. […]
Electronic Signatures, E-SIGN and Electronic Notarization
The COVID-19 pandemic has affected all organizations in ways completely unanticipated at the beginning of this year. This abrupt change has heightened […]
Recent Playback Courses
HSAs – Beyond the Fundamentals
This retirement webinar training is perfect for individuals who are comfortable with HSAs and are looking to further enhance their understanding of […]
IRA Legal Issues for Banks and CUs, and How to Avoid Them
Although financial organization personnel do not give tax advice to clients, IRA administrators still may find themselves fielding legal questions. Generally there […]
Total Compensation Plan Elements and Strategy
Total compensation is a “hot topic” for executive leadership it is a primary consideration for attracting and retaining high performing employees at […]
Customer Experience Journey: Keeping up with what Customers Expect
What customers expect from their financial institution is rapidly changing. Are you keeping up? In this customer experience webinar, we will walk […]
Effective Emails—How to Write Better Emails
This management webinar will teach you how to write clearer emails to receive better responses. Well-written emails save time because they allow […]
Diversity and Inclusion in the Workplace: Increasing Awareness, Understanding and Productivity
Diversity is not a sometimes issue that only needs to be addressed sometimes. Organizations must be active advocates of diversity and inclusion […]
Brain Science of Adaptability – 5 Steps for Success in a Stressful World
LEO teaches tools and strategies to empower executives, employees, sales staff, customers, and, frankly, ANYONE with practical tools to understand their brains […]
15 Key Considerations for Tackling Branch Reopenings
In response to the lifting or relaxing of stay-at-home orders and related lockdowns, many banks and credit unions are grappling with when […]
