Learn how to eliminate negative attitudes and improve relationships with clear workplace communication.

Ineffective communication can have a costly effect on employee engagement, client relationships, and your organization's bottom line. Effective communication in the workplace promotes employee productivity, performance, and satisfaction. Following communication best practices can promote quality products and services and improve client relationships, satisfaction, and loyalty. This presentation will review basic communication techniques and types of learning styles. Learn about the correlation between communicating and learning and how an individual's learning style can impact their ability to listen and comprehend. The topic will cover the difference between effective and non-effective leaders, how to use intentional communication, and how to apply these skills in remote workplace environments.

Learning Objectives

• You will be able to identify effective and non-effective communication as well as the costs of ineffective communication.
• You will be able to recognize the various learning styles and the types of communication.
• You will be able to recognize ways in which both communicators and listeners can support each other in the communication process.
• You will be able to recognize the importance of effective communication and how it benefits your career.

Agenda

Context

• Importance of Effective Communication in the Workplace
• Cost of Ineffective Communication
• Research
• Career and Organization Success

Communication and Learning

• Understanding and Appreciating Learning Styles
• Visual or Auditory
• ReadingFocused
• Kinesthetic

Types of Communication

• Verbal and Non-Verbal
• Visual
• Written

Leaders and Communication

• Intentional Communication
• Clarity, Tone, and Delivery
• Brevity, Preparation, Active Listening
• Manage Expectations
• Accomplishing Your Intended Goal
• Overview, Purpose, and Context
• Materials
• Ask: Questions, Comments, and Feedback

Listeners and Communication

• Effective Listening
• Attentive, Focused, and Finished
• Manage Expectations
• Mining the Message: Contributing and Expanding Instruction
• Understanding and Mental Picture
• Playback Instructions
• Share: Questions, Comments, and Feedback

Remote Workplace Environment

• Traditional and New Techniques