Description
Instructor
This Course will take you through real life case studies of performing Regulation E disputes on authorized fraud when customers surrender their debit card information to the fraudster and those investigations dealing with unauthorized fraud. Learn investigation tips, Regulation E requirements and the most recent guidance from CFPB on regulatory scrutiny of Regulation E programs and consumer disputes.
Who Should Attend?
- Client Facing Management/Staff
- Electronic Banking Management/Staff
- Any staff handling Regulation E claims
- Client Call Centers
- BSA Officers and support teams
- Internal Auditors
- Risk Managers
- Deposit Operations
- Senior Management