Our industry experts will share best practices, Regulation E investigative techniques, and compliance tips to help navigate through the investigation process, using available tools to perform a more thorough investigation.  Equip yourself with the knowledge to protect your financial institution while ensuring you comply with Regulation E requirements. 

Topics covered in this session

• How to respond timely to disputes
• Regulation E requirements when a consumer claims fraud
• Key investigative techniques when a dispute is received
• Effective handling of disputes from front line to the back office investigation
• Communication deadlines from notification of dispute through completion of investigation