Don’t let your organization wallow in conflict. Become a superior manager who knows how to de-escalate and resolve conflict in a way that allows individuals and teams to come together on common goals and learn to collaborate, not retreat to separate corners, refusing to budge on their opinions. As you go through this material, you’ll gain communication, confrontation, and assertiveness skills that will give you confidence in your abilities to resolve conflict when it raises its ugly head.

The only thing the speaker can’t do for you with this material is practice with you, for assertiveness and conflict resolution words and thought processes take practice. So, plan to find a buddy and work on the skills during lunch. You’ll be amazed at the results.