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The ACH Return Process Made Simple

March 29, 2018 @ 2:00 pm - 3:30 pm EDT


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This webinar is designed to take the “confusion” out of doing ACH Returns when using the seven most commonly used Return Reason Codes. The Return process can be complicated, this session will include details on when, how, and why when doing Returns using the seven most common Return Reason Codes. Included will be an overview on the “entire” Returns Process (including timeframes and Return Codes), from your General Returns to Extended Returns, Dishonored Returns, Contested and Corrected Dishonored Returns. And the Return process – explained simply; utilizing multiple examples to demonstrate.

Each day in ACH there are exception items (ACH Entries that do not automatically post) that need to be returned, and Donna will address several of the critical and often over-looked aspects of ACH Returns:

  • With seven of the most commonly used Return Reason Codes, this payments webinar will walk you through the details on when to use the Return Codes, why you would use each one in specific scenarios and how to use them and ensure you are following the NACHA Operating Rules.
  • Account holders have Entries that need to be returned for various reasons such as Stop Payments, Unauthorized, or Authorization Revoked; this banking webinar will make this process “more simple” by using different scenarios and situations to illustrate the Return Process in an easy to understand format.
  • BONUS:  Finally, a take-away cheat sheet of Return Reason Codes (with timeframes) will be included with each registration!

Don’t miss this one – Register Today – this is a must-attend ACH session!


$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally

Dates of Event

Thursday, March 29, 2018

  • 2:00 – 3:30 pm (Eastern Time)
  • 1:00 – 2:30 pm (Central Time)
  • 12:00 – 1:30 pm (Mountain Time)
  • 11:00 – 12:30 pm (Pacific Time)


  • 1.8 AAP Credits
  • 1.5 CPE Credits

Your Speaker

Donna Olheiser AAP
Founder/VP Education, Dynamic Mastership

Donna Olheiser


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March 29, 2018
2:00 pm - 3:30 pm
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