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2019 Regulation E Error Resolution Training for Front-Line: Asking the Right Questions and Handling the Investigation

April 16 @ 2:00 pm - 3:00 pm EDT


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RegulationsRegulation E is often the most confusing regulation for the front line to understand; however, it is a regulation that is critical for complying with consumer laws and regulation. This compliance training will go through each type of question that should be asked by the front line when taking error resolution requests and provide client facing staff with a best business practice document with the types of questions that are critical in gathering the right information to complete the investigation. 

This compliance training will also review practical mitigating tools to implement for providing a positive customer experience while obtaining the right information to successfully closeout a timely error resolution investigation.

Best Practice Document Included, with a list of questions to ask for ACH, Debit Card, ATM and Stop Payment Disputes.


  • Overview of Regulation E;
  • Review of ACH, Debit Card, and ATM Disputes and Stop Payments;
  • Error resolution policy and procedures;
  • Notice of error requirements;
  • Questions to ask upon notification of an error;
  • Consumers obligation for timely notification.

Who Should Attend?

  • Retail Management
  • Deposit Operations
  • Regulation E Investigators
  • Enterprise Risk Officers
  • Risk Managers
  • Compliance Officers
  • Internal Audit Staff


$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally.

Dates of Event

Tuesday, April 16, 2019

  • 2:00 – 3:00 pm (Eastern Time)
  • 1:00 – 2:00 pm (Central Time)
  • 12:00 – 1:00 pm (Mountain Time)
  • 11:00 – 12:00 pm (Pacific Time)


  • 1.2 AAP Credits
  • 1.0 CPE Credits

Your Speaker(s)

Terri Sands AAP CAMS
Founder, Secura Risk Management

About the Speaker

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri served as the Director of the Financial Investigative Unit for State Bank & Trust in Atlanta, Georgia where she was responsible for BSA/AML, physical security, fraud prevention, and payments risk management.

Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), Prior to her work at PIC, Terri served as the President of GACHA, a non-profit, regional payments association. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District. Terri has been an instructor for BankersHub for almost ten years.

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